Interviewing

Skills
Some skills needed to conduct an effective interview with a client:


 * Persistance
 * Neutrality
 * Confidence
 * Ability to pick out relevant information
 * Listening
 * Note-taking skills
 * Verbal communication
 * Interpersonal skills.

Basic Steps

 * 1) Put them at ease
 * 2) Get their personal details
 * 3) What injuries - medical?
 * 4) How it happened - and where? (Private, employment, who's at fault?)
 * 5) Any lasting effects or action taken so far.
 * 6) What losses
 * 7) Any insurance
 * 8) Reassure them
 * 9) Draw up your lovely bill.